The change management process
Every change to an organisation's infrastructure, processes, services and products is associated with risks and costs. The change management process has the task of minimising the risks associated with changes and successfully implementing as many changes as possible. While a tool-supported change management process is the rule in large companies and corporations, in small and medium-sized companies changes are mainly implemented on demand; with all the negative side effects such as uninformed stakeholders, collateral damage, unexpected costs, outdated documentation ... This circumstance has led to the motto ‘Never change a running system’, and often results in outdated, insecure and inefficient systems. The RfC Manager supports organisations of all sizes to efficiently design and ensure the change management process.
Change control with the RfC Manager
With the RfC Manager, you control changes from the initial request (Request for Change) through the approval process to the final implementation in individual work steps (workflows).
Controlled implementation of changes
Evaluated ITIL role model (Initiator, Change Manager, Change Advisory Board, Change Practitioner)
Workflow control either with integrated workflow management or with tickets in Zammad
Clear visualisation through graphical release plan
Efficient change management through the use of pre-approved standard changes
Assignment of recurring workflows in change models
Flexibility despite defined processes through and emergency changes
Traceable changes through documentation of communication and decisions
Additional functions
In addition to the core functionality of supporting the change process, the RfC Manager offers functions that are only indirectly related to change management:
Creation of labels to identify assets
Importing and comparing the results of network scans to find changes in networks
Support for the inventory of workstations by the persons to whom the workstations have been assigned in i-doit.
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